Customer Service

Customer Service


Click to jump to a section:

 

Payment Methods

Credit Cards

We currently accept American Express®, Discover Card, MasterCard, and Visa. When your credit card is authorized, funds are put on hold until the transaction is complete. When the order is shipped, the payment is processed.

Debit Cards

The amount of your order is held on your debit card and the debit card owner does not have access to these funds until the hold is taken off. Holds usually last 3 - 5 business days and may vary with your financial institution. Holds are usually taken off within 3 - 5 business days. Policies differ from bank to bank. Call your financial institution for more details.

 

Shipping 

 We offer delivery within the continental U.S. only. (Excludes Canada, Hawaii, Alaska, Virgin Islands, and Puerto Rico). We are unable to ship to other international addresses at this time. Orders over $30 will receive FREE standard shipping within the United States. 

All orders ship Monday through Friday from Santa Fe Springs, California. Processing takes 1-3 days for standard shipments.

    • UPS Ground
    • UPS Three-Day Select (3 business days)
    • UPS Second Day Air A.M (2 business days)
    • Priority
    • UPS Next Day Air (1 business day)
    • Priority Mail Express (1 business day)
    • UPS Next Day Air Early A.M. (1 business day)

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site.

 

Cancelling Orders

We are unable to cancel orders once they have been sent to our warehouse for fulfillment. For further assistance, please contact customer service at support@sorbushome.com

 

Refund/Exchange Policy

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we cannot offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@sorbushome.com

Sale Items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@sorbushome.com

Return Shipping

To return your product, you should contact us at: support@sorbushome.com
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.